Articles

 Can I receive paper invoices?

Unfortunately, we don't offer paper billing/invoices. Although, invoices may be printed directly...

 Can I stream Netflix with a 5Mbps connection?

Yes! But only up to HD quality (which is still great!). At the time of this article's creation,...

 Can I suspend my account?

We do not offer account suspensions for our DSL, Cable, VOIP, Web Hosting or Cloud Servers...

 Can the installation technical bring my modem?

No they cannot. GETUS provides third party internet access. This means that we make use of the...

 Can we change our Internet speeds?

Internet speeds may be upgraded/downgraded at any time.Although, there is a one-time fee to...

 DSL Vs. Cable Internet

DSLDSL (Digital Subscriber Line) provides you with an internet signal over the telephone lines...

 Do I have to be home on the installation date?

If a technician is required, someone over the age of 18 years of age or older must accompany the...

 Do you do credit checks?

Most to all products/services from GETUS Communications Ltd require no credit checks/agreements.

 How do I get my invoices?

Invoices are provided via e-mail address on file and can be found in your My Account under...

 How to setup my modem in vDSL modem?

Please Note: We recommend that you are directly connected from your computer to your modem during...

 Late Fees and Suspension Policy?

Invoices overdue by more than 3 day(s) will result in late-fees. GETUS Communications Ltd will...

 Returns and Exchanges

We're sorry to hear that your equipment requires an exchange, or return.  Although, we've tried...

 Television Service

We do provide Television services to our customers.Right now we are providing services...

 Verify you address for 100% accuracy

A lot of problems can stem from making a mistake while inputting your address into our online...

 What are your department hours of operation?

Home / Residential Sales Department Hours of Operation: Monday thru Saturday -...

 What is the cancellation / refund policy?

Cancellation of Services Requests for cancellation must occur over the phone, by e-mail or in...

 What payment methods do you accept?

Home / Residential Clients- Credit Card ** Peferred (Visa, MasterCard, American Express, Visa...

 When will my new Cable or DSL internet be activated?

We require a minimum of 5-7 business days from payment to GETUS Communications Ltd for a vendor...

 Where are you located?

As a Coast to Coast Internet Service Provider, we're located throughout the country, as well...

 Why has my installation date changed?

When you sign up for one of our services we ask that you provide us with three tentative dates...