Stato del Network

This notice is to inform you of maintenance being performed to our network which will affect your service(s) for the impact duration noted below within the planned maintenance time. Site access is not required unless specified. Planned upgrade and maintenance to our Network helps prevent unexpected outages and provides the best in class service for our customers at no additional cost. Every effort will be taken to minimize service interruptions and we apologize for any inconvenience.

Scheduled Maintenance - GETUS.CA / GETUSMAIL / MyAccount / CORE

Our team will be conducting a maintenance during the scheduled date/time. There is no expected downtime; although minor performance decreases of disk I/O and a second or less of packet loss as the network is switched over may be experienced. In the event of a brief downtime and/or service interruption; we kindly ask that you refrain from contacting support until beyond the scheduled date/time. Our team will be proactively monitoring and making adjustments as required.

We do thank you for your continued patience and understanding while we work to improve service and provide a better client experience.

Thank you

Over the years we have seen steady, and at times overwhelming growth. You are one of the reasons why we work so hard to continue to push for an affordable, yet fast, secure and reliable service.

Sunday, September 16th from approx 1:00am to 6:00am MST a migration process will begin moving all our Shared, Reseller and Cloud end-users to our Toronto, Ontario Cloud Infrastructure; 

improving your websites performance, reliability and the safety of the data being relocated to Canadian Soil. 

All our Shared and Reseller web hosting will be backed by our 99.99% Uptime SLA, 40GbE (40,000Mbps) Best-in-class network connectivity for speed and throughput and Enterprise SSDs for increased storage performance.

Please be aware that there will be a network migration that will affect all Cable AB/BC customers with Shaw as an underlying carrier on August 17 between 1am MT to 5am MT. 

Customers may experience downtime up to 30 minutes. 

Meanwhile, if there are any questions or concerns please let us know.

Please be aware that there will be a hardware upgrade that will affect all Ontario cable customers with Rogers as an underlying carrier on August 28 at 2am. 

You can expect complete traffic loss and this upgrade can take up to 1 hour to complete. 

Meanwhile, if there are any questions or concerns please let us know.

CGN - Hitron Cable Modem, Wireless Issue has been reported by end-users provisioning new orders on GETUS. Wireless is becoming "Disabled" upon reboot / initial provisioning of the Cable Modem. GETUS is investigating this issue with the manufacture, as well vendor for a resolution.

In the meantime, we kindly ask for your patience while we investigate parameters to resolve this issue.

The client may need to re-enable Wireless upon reboot or initial provisioning of the equipment.

To perform these actions:

-> Locate the "Reset" button found on the modem

-> Use a paper clip / Pin to press and hold for 30 seconds.

-> Allow a few minutes for the wifi name to appear on devices

-> Use the "SSID / Passphare" also known as Wifi Name and Password to access the network

-> Note, it may take up to 5 minutes for Network Connectivty to restore

Meanwhile, if there are any further questions or concerns or if you require assistance, please contact GETUS Technical Support for Residential Internet at 1.800.396.1023 ext. 2

Cogeco will begin migrating their customer database over to a new system on June 17th, 2017. They expect this process to take a few days.

Cogeco is NOT accepting any service related orders (New, Transfer, Package Change, Modem Swap, etc.) with a due date between June 17th and June 21st, 2017.

We do apologize while our vendor performs this Maintenance.

Please be advised that Shaw will be performing maintenance on their network on Tuesday July 4th between the hours of midnight and 6am (MT).

During this maintenance, end-users may experience a service interruption of up-to 2 hours. After 6:00am (MST), if any users are are not able to get online, a modem power cycle should be performed.