Partial Routing Outage - Vancouver/Langley/Su (Reported)
  • Priority - High
  • Affecting System - Vancouver/Langley/Surrey areas

  • Please note, there are currently reports of a Cable Internet Outage impacting Vancouver/Langley/Surrey areas Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you.

  • Date - 03/31/2021 10:11
  • Last Updated - 03/31/2021 10:12
Cable Internet Outage - North Vancouver BC (Reported)
  • Priority - High
  • Affecting System - Lynn Valley

  • Please note, there are currently reports of a Cable Internet Outage impacting Lynn Valley Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you

  • Date - 03/31/2021 10:08
  • Last Updated - 03/31/2021 10:09
Cable Internet Outage - Toronto, ON (In Progress)
  • Priority - High
  • Affecting Other - Landsdowne Ave @ Bloor St W

  • Please note, there are currently reports of a Cable Internet Outage impacting Landsdowne Ave @ Bloor St W Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you.

  • Date - 03/30/2021 11:22
  • Last Updated - 03/30/2021 13:08
Mar 30 – Vancouver (Japantown & Downtown (In Progress)
  • Priority - High
  • Affecting Other - sCable

  • Some customers in the Japantown & Downtown Eastside areas of Vancouver are experiencing an interruption to Internet, Television and Home Phone services.

    Our last-mile vendor has since been engaged to restore service as quickly as possible and apologize for any inconvenience this may cause.

    Live Updates:
    03/30/2021 10:34 PT Technical crews are dispatched to arrive on site to investigate this matter. Thank you for your patience.
    03/30/2021 10:11 PT Our teams are looking into it. We estimate your service will be restored by 2:15pm.

  • Date - 03/30/2021 11:00
  • Last Updated - 03/30/2021 13:07
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