Network Status

TV service disruptions widespread

 Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Ignite TV, WiFi Access Points

Please note that there are currently reports of a Cable Internet Outage impacting the (Oliver) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

This is the outage from the vendors' end. Their technical team is on site working on it.

We apologize for any inconvenience in the meantime.

This is the outage from the vendors' end. Their technical team is on site working on it. 

We apologize for any inconvenience in the meantime. 

Edmonton (Eastwood)  - Service Interruption: Restoration in Progress

Red Deer - Service Interruption: Restoration in Progress

Brooks (West) - Service Interruption: Restoration in Progress

Please note that there are currently reports of a Cable Internet Outage impacting the (South and Southwest) area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Southwest Hill) area of Medicine Hat We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Some customers in the Downtown area of Calgary are experiencing an interruption to Internet, Television and Home Phone services

The services are down from the vendor's end

There has been an extended outage impacting home services in the West Kelowna area, specifically customers along Westside Road and in the La Casa community. The wildfires destroyed hydro poles, telecommunication poles, and fibre lines along Westside Road from West Kelowna to La Casa that provide home service connectivity to these areas.   

Some customers in the areas of Pender Island are experiencing an interruption to Internet Services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Some customers in various areas of Campbell River are experiencing an interruption to Internet Services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Some customers in the various areas of the Lower Mainland are experiencing an interruption to Internet Services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Some customers in the Lang Bay, Brew Bay, Stillwater, Westview, & Sliammon areas of Powell River are experiencing an interruption to Internet services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Please note, there are currently reports of a Cable Internet Outage impacting the (Sylvan Lake) area of Northern Alberta We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Jasper) area of Northern Alberta We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Jasper Place) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Summerlea) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Boyle Street) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Laurel) area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Downtown) area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Castle Downs) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Beverly)  area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


Live Updates: 

Please note, there are currently reports of a Cable Internet Outage impacting the (Southwest)  area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  

The customers having cable internet services are experiencing an interruption to Internet services. Vendors are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

The customers having cable internet services are experiencing an interruption to Internet services. Vendors are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

The customers having cable internet services are experiencing an interruption to Internet services. Vendors are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

July 10 - Downtown Vancouver & Coal Harbour | Internet, WiFi, Television and Phone Interruption

Teams have confirmed a power outage is present in the area affecting our equipment. Please refer to your local power company for any updates. Once power is restored, services in the area should begin working. Our next update will be after the power is restored. Thank you for your patience.

June 30 - Downtown Vancouver & Coal Harbour (Scheduled Maintenance may cause intruptions)

June 27 - Maple Ridge, Downtown Vancouver & Coal Harbour  | Internet, WiFi 

Some customers in the Silver Valley area of Maple Ridge are experiencing an interruption to Internet

Some customers on Protection Island are experiencing an interruption to Internet services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

We are working proactively to fix it. We apologize for any inconvenience.

Tech crews are on site working towards a resolution. 

Mar 20 - Beaumont (City) | All Services - Outage (Fix In Progress)

Please note, there are currently reports of a Cable Internet Outage impacting the Southern Alberta | Calgary (Carrington) Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you

Affected Area: Calgary (Carrington)

Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueCurve TV, WiFi Access Points

Summary: Some customers in the Carrington area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Live Updates:

Please note, there are currently reports of a Cable Internet Outage impacting the Northern Alberta (Sherwood Park) Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.


Affected Area: Sherwood Park

Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD,

Summary: Some customers in Sherwood Park are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Live Updates:

Starting December 12th, 2022 our NEW Firmware Version for the Hitron CODA-45 3.1 Cable Modem will become available for customers' in AB, BC, SK & MB known as Firmware Version.  CODA-45-TPIA-7.2.4.7.1b4-22090711.sbn 

This update is to provide necessary "bug" fixes providing better stability; performance; speeds. The firmware upgrade is scheduled to begin Dec 12th, 2022 from 12:00 AM to 06:00 AM MT

Some customers in the Downtown area of Edmonton are experiencing an interruption to the Internet,  Technicians are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Some customers in Hinton are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Some customers in the Dickinsfield area of Edmonton are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

User reports indicate possible problems with Internet.

Some customers in the Meadowbrook area of Coquitlam and Abbotsford are experiencing an interruption to the Internet. FIX IN PROGRESS 

Several Areas have had services restored. Technicians continue to bring other areas back online.

Emergency Maintenance Notification
Maintenance Notification Window

GETUS will perform work that will cause an outage to your services outlined below. If you have any questions or concerns about this scheduled maintenance, please contact our 24/7 Client Care team by chat on https://getus.ca.

Services Impacted:
Internet, TV & Phone

Regions Impacted:
Ontario - cCable

TicketNumber:
MTN-20220920-001

Start Date/Time:
Tuesday September 20, 2022 09:00 PM EST

End Date/Time:
Wednesday September 21, 2022 04:00 AM EST

Description:
GETUS will be performing emergency maintenance on core system services. You may experience brief outages to your services during this window. If you experience service interruptions after the maintenance window has been completed, please contact our 24/7 Client Care team by chat at https://getus.ca.

Impact:
Every effort will be taken to minimize this service interruption; however, there will be small convergence hits expected during this maintenance window.

Sincerely,

Network Operations Centre
https://getus.ca

GETUSTV will be performing network maintenance on September 13, 2022 at 2:00am PDT

This notice is to inform you of a planned maintenance being performed by GETUSTV on our Seattle network fibers. During this maintenance, internet traffic will be re-routed, but we will lose access to some US over-the-air TV channels during the maintenance window. Please do inform your customers as the maintenance period is scheduled for several hours. We apologize for any inconvenience.

Maintenance Schedule & Impact:
We are planning maintenance on Seattle core network fibres from 2am to 7am PDT September 13, 2022.
Internet transit will be rerouted during this period, and loss of some US over-the-air TV channels is expected during the maintenance window.

Affected Area: Calgary (Evergreen)

Affected Services: Internet, Business Internet, Phone, Business Phone, TV

Summary: Some customers in the Evergreen area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. Our last mile vendor is working to restore service as quickly as possible. We apologize for any inconvenience this may cause.

Affected Services: Internet, Business Internet, Phone, Business Phone, TV

Reference Number: INC1159909

Summary: Some customers in the Crestwood area of Medicine Hat are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Live Updates:

Affected Area: Calgary (Erin Woods)

Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueCurve TV, WiFi Access Points

Reference Number: INC1159930

Summary: Some customers in the Erin Woods area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

Live Updates:

Due to the main fiber trunk cut between Vancouver and Seattle congestion, slow speeds & latency may be experienced impacting end-users in AB, BC, SK & MB. 

Our engineering team as well as technicians have been dispatched and are working diligently on the repair & our networking operations center will continue to reroute traffic as needed until there is a resolution.

We do apologize for the inconvenience and do thank you for your valued business.

- GETUS

Affected Area: Surrey 

Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueCurve TV, WiFi Access Points

Reference Number: INC1150098

Summary: Some customers in Surrey are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

To determine if an outage is affecting your services, check your account on the My Shaw website or the My Shaw App and look for an alert banner.

Live Updates:

Some customers in the Beltline area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.


Live Updates:

Some customers in the Coventry Hills area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.

Live Updates:

Some customers in Lacombe are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.


Live Updates:

Please note, there are currently reports of a Cable Internet Outage impacting the (Larkspur/Silver Berry)  area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  

Some customers in the Evergreen area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.


Live Updates:

Customers in Williams Lake, 100 Mile House, Prince George, & surrounding areas are experiencing an interruption to Internet, Television, and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

We will be conducting maintenance on MyAccount / CORE on Sunday, May 1, 2022 6:00 pm MST to Midnight MST.

During this time, there may be limited to no access to MyAccount Self-Serve nor will our teams have access to your Accounts. Our teams will remain available by phone 1 (800) 396-1023 or by Live Chat. We anticipate this maintenance to take no longer than 2- hours, although this status will be updated accordingly by our DevOps team.

We do apologize for any inconvenience this may have caused.

Thank you

We will be conducting maintenance on MyAccount / CORE on Sunday, April 24th, 2022 5:00 pm MST to Midnight MST.

During this time, there may be limited to no access to MyAccount Self-Serve nor will our teams have access to your Accounts. Our teams will remain available by phone 1 (800) 396-1023 or by Live Chat. We anticipate this maintenance to take no longer than 2- hours, although this status will be updated accordingly by our DevOps team.

We do apologize for any inconvenience this may have caused.

Thank you

Friday, April 1st. Please note we’ll be conducting a significant network upgrade impacting clients located in Saskatchewan and Manitoba. Due to this network upgrade, as communicated, your modem will reboot automatically between the hours of 1:00am and 6:00am, mountain standard time. We do ask that you allow 5-10 minutes from once the reboot occurs to allow your modem time to come back online. If for whatever reason you experience any downtown lasting longer than 10-minutes, please visit getus.ca and select “Network” menu for real-time updates.

Our Network Operations Centre (NOC) will be monitoring the migration as it completes with our last-mile vendor. 

For 24/7 support, visit https://getus.ca, email [email protected] and or by phone, 1 (800) 396-1023.

We thank you for your understanding and continued business.

Tuesday, March 1st. Please note we’ll be conducting  a significant network upgrade impacting clients located in Alberta and British Columbia. Due to this network upgrade, as communicated, your modem will reboot automatically between the hours of 1:00am and 6:00am, mountain standard time. We do ask that you allow 5-10 minutes from once the reboot occurs to allow your modem time to come back online. If for whatever reason you experience any downtown lasting longer than 10-minutes, please visit getus.ca and select “Network” menu for real-time updates.

Our Network Operations Centre (NOC) will be monitoring the migration as it completes with our last-mile vendor. 

For 24/7 support, visit https://getus.ca, email [email protected] and or by phone, 1 (800) 396-1023.

We thank you for your understanding and continued business.

AWS is experiencing an outage this morning with many services possibly being impacted as a result. At the moment, their team is looking into this and we expect a resolution shortly.

This is impacting many applications such as Netflix, Slack, DoorDash, Vilo and others.

Thank you

Please note, there are currently reports of a Cable Internet Outage impacting the Sherwood area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Saskatoon (Arbor Creeks) We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Saskatoon (Pacific Heights) We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Calgary We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Calgary We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Edmonton (Rutherford) area. We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Calgary We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Edmonton (Westwood) area. We are actively looking into this and have since engaged the last-mile vendor.

Please note, there are currently reports of a Cable Internet Outage impacting Edmonton (Lansdowne) area. We are actively looking into this and have since engaged the last-mile vendor.

Select Clients in the Alberta Region are experiencing a Cable Internet Outage. The last-mile vendor has since been engaged and is actively working towards a resolution. We do recommend unplugging your modem every 15-20 minutes from the power and re-plugging the modem in. Allow 2-3 minutes and re-attempt to connect. Due to the complexity of the issue, we do not have an ETA at this time. Meanwhile, your continued patience and understanding is appreciated as we continue to work with the last-mile vendor.

Thank you

Please note, there are currently reports of a Cable Internet Outage impacting Vancouver/Langley/Surrey areas Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you.

Please note, there are currently reports of a Cable Internet Outage impacting Lynn Valley Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you

Please note, there are currently reports of a Cable Internet Outage impacting Elmwood area. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you.

Please note, there are currently reports of a Cable Internet Outage impacting Landsdowne Ave @ Bloor St W Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you.

Some customers in the Japantown & Downtown Eastside areas of Vancouver are experiencing an interruption to Internet, Television and Home Phone services.

Our last-mile vendor has since been engaged to restore service as quickly as possible and apologize for any inconvenience this may cause.

Some customers in the West End & City Centre areas of Kamloops are experiencing an interruption to Internet, Television and Home Phone services. 

The last-mile vendor has since been engaged to resolve the issue.

We do apologize for any inconvenience caused and thank you for your patience.

Please note, there are currently reports of a Cable Internet Outage impacting Boul St-Joseph E (H2H1E2) Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you.

Please note, there are currently reports of a Cable Internet Outage impacting Vancouver Island, BC (multiple areas). We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you.

This interruption is related to a power outage in the area. Our technicians are working to restore service as soon as power has been restored. We will continue to monitor the situation and provide updates as they become available

Live Updates:

Please note, there are currently reports of a Cable Internet Outage impacting Calgary (Malborough Park). We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you


** 03/24/2021 @ 12:0PM MST UPDATE: ISSUE RESOLVED **

Affected Area: Calgary (Malborough Park)

Affected Services: Internet

Reference Number: CHG0322492 

The last-mile vendor is working on urgent maintenance impacting the affected areas.

Summary: Some customers may experience an interruption of the affected services.
Services will be restored automatically when the maintenance is complete.

We again do apologize for the inconvenience and thank you for your understanding.

- GETUS

Please note, there are currently reports of a Cable Internet Outage impacting North of Green Acres Golf course (Richmond, BC) Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you

Please note, there are currently reports of a Cable Internet Outage impacting Manitoba. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you


** 03/22/2021 @ 10:46PM MST UPDATE **

Affected Area: Teulon

Affected Services: Internet

Reference Number: INC0929428

Please note, there are currently reports of a Cable Internet Outage impacting Northern Alberta (Sherwood Park) Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you

** 03/10/2021 @ 5:57PM MST UPDATE **

The last-mile vendor is working on an urgent maintenance impacting the below affected areas.

Affected Area: Sherwood Park

Reference Number: INC0924870 

Date: March 10th, 2021

Start: 17:00 MST

End: 19:00 MST

Summary: Some customers may experience an interruption of the affected services from 5:00 PM MST onward. 

Services will be restored automatically when the maintenance is complete.

We again do apologize for the inconvenience and thank you for your understanding.

- GETUS

We are currently receiving reports of TV Time-out issues, freezing, and select channels showing as "Unavailable". We have since reported this with our vendor and they are actively investigating while looking for a fix. Meanwhile, we do kindly ask for your patience and understanding as we remedy the issue.

Thank you

Some customers are experiencing an interruption of their CipherTV Services while using the Episode Program Guide (EPG). The vendor is currently engaged and working on the issue.

We are working with our vendor to restore service as quickly as possible and apologize for any inconvenience this may cause.

Some customers in Central & Downtown Edmonton - Mill Woods area  are experiencing an interruption of their Internet & TV Services. The last-mile vendor is currently engaged and working on the issue that is impacting all Cable ISPs. This interruption is expected to last approximately six (6) hours. Services will be restored automatically when the maintenance is complete.

We are working with our last-mile vendor to restore service as quickly as possible and apologize for any inconvenience this may cause.

Please note, there are currently reports of a Cable Internet Outage impacting Northern Alberta (Edmonton & Area) Region. We are actively looking into this and have since engaged the last-mile vendor.

We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

Thank you

** 01/14/2021 @ 1:23AM PST UPDATE **

The last-mile vendor is working on an urgent maintenance impacting the below affected areas.

Affected Area: West Edmonton, Central & Downtown Edmonton, Northeast Calgary, Southeast Calgary - Communities bordering 16th Ave, east of Crowchild Trail, Southeast Calgary - North of 16th Ave and East of Deerfoot Trail, Downtown Calgary - Between 15th Ave and Crowchild Trail & North Calgary - Between 17th Ave South and Glenmore, West of Crowchild Trail

Reference Number: CHG0305444, CHG0305447, CHG0307677, CHG0307676, CHG0305445, CHG0307675 & CHG0305448 

Date: Jan 14, 2021

Start: 00:00 MT

End: 06:00 MT

Summary: Some customers may experience an interruption of the affected services between midnight and 6:00 am MT. This interruption is expected to last approximately six (6) hours.

Services will be restored automatically when the maintenance is complete.

We again do apologize for the inconvenience and thank you for your understanding.

- GETUS

Some customers in Southeast Edmonton are experiencing an interruption of their Internet & TV Services. The last-mile vendor is currently engaged and working on the issue that is impacting all Cable ISPs. 

We are working with our last-mile vendor to restore service as quickly as possible and apologize for any inconvenience this may cause.

Live Updates:

We are currently getting reports of slow speeds impacting the Calgary, AB Region. 

Our Network Operation Centre and Last-mile vendor are actively working on a fix. There is no ETA at this time.

We kindly ask that you reboot your modem hourly by simply unplugging it from the wall - waiting 2-3 minutes and plugging it back in. Allow 2-3 additional minutes
for your modem to provision.

We do ask for your continued patience and understanding as we work towards a resolution.

Thank you

We have received reports of client(s) being unable to connect and/or are experiencing slow speeds on Playstation Network (PSN) on Cable and DSL Internet services in all Regions. Our Network Team is investigating although outside sources show this is affecting ISP(s) throughout Canada. No official release has been made by Playstation, although we'll continue to investigate and monitor.

Additional details will follow.  ^Tg

We have received reports of client(s) being unable to connect and/or are experiencing slow speeds on Steam on Cable and DSL Internet services in all Regions. Our Network Team is investigating although outside sources show this is affecting ISP(s) throughout Canada. No official release has been made by Steam, although we'll continue to investigate and monitor.

Additional details will follow.  ^Tg

CipherTV will be updating their guide to reflect a better channel methodology, grouping channels in a better, more ideal flow for you, our valued client. These updates will occur automatically on Monday, March 2nd, 2020. 

No Action will be required on your part, other than rebooting your CipherTV Application after the below maintenance time-frame.

Please note the Maintenance time-frame has been allocated between the hours of 1:00am - 6:00am, Monday, March 2nd, 2020 EST to allow our TV Engineers to necessary time required.

The Channel-lineup will be updated to reflect channel numbers shortly, as well simplify our TV offerings displaying a "One View" resource for all channels, channel-addons and more. 

https://getus.ca/channel-line-up/

We do thank you for your understanding as we strive to improve our offerings to you, a valued client while keeping our services affordable for all Canadians, Coast to Coast. Again, thank you for your continued support and business!

If there are any questions, or concerns, please do not hesitate to contact our friendly team by e-mail, [email protected] or by phone, 1 (800) 396-1023 24/7.

We are happy to help, always!

^Tg

This notice is to inform you of maintenance being performed to our network which will affect your service(s) for the impact duration noted below within the planned maintenance time. Site access is not required unless specified. Planned upgrade and maintenance to our Network helps prevent unexpected outages and provides the best in class service for our customers at no additional cost. Every effort will be taken to minimize service interruptions and we apologize for any inconvenience.

Scheduled Maintenance - GETUS.CA / GETUSMAIL / MyAccount / CORE

Our team will be conducting a maintenance during the scheduled date/time. There is no expected downtime; although minor performance decreases of disk I/O and a second or less of packet loss as the network is switched over may be experienced. In the event of a brief downtime and/or service interruption; we kindly ask that you refrain from contacting support until beyond the scheduled date/time. Our team will be proactively monitoring and making adjustments as required.

We do thank you for your continued patience and understanding while we work to improve service and provide a better client experience.

Thank you

Over the years we have seen steady, and at times overwhelming growth. You are one of the reasons why we work so hard to continue to push for an affordable, yet fast, secure and reliable service.

Sunday, September 16th from approx 1:00am to 6:00am MST a migration process will begin moving all our Shared, Reseller and Cloud end-users to our Toronto, Ontario Cloud Infrastructure; 

improving your websites performance, reliability and the safety of the data being relocated to Canadian Soil. 

All our Shared and Reseller web hosting will be backed by our 99.99% Uptime SLA, 40GbE (40,000Mbps) Best-in-class network connectivity for speed and throughput and Enterprise SSDs for increased storage performance.

Please be aware that there will be a network migration that will affect all Cable AB/BC customers with Shaw as an underlying carrier on August 17 between 1am MT to 5am MT. 

Customers may experience downtime up to 30 minutes. 

Meanwhile, if there are any questions or concerns please let us know.

Please be aware that there will be a hardware upgrade that will affect all Ontario cable customers with Rogers as an underlying carrier on August 28 at 2am. 

You can expect complete traffic loss and this upgrade can take up to 1 hour to complete. 

Meanwhile, if there are any questions or concerns please let us know.

CGN - Hitron Cable Modem, Wireless Issue has been reported by end-users provisioning new orders on GETUS. Wireless is becoming "Disabled" upon reboot / initial provisioning of the Cable Modem. GETUS is investigating this issue with the manufacture, as well vendor for a resolution.

In the meantime, we kindly ask for your patience while we investigate parameters to resolve this issue.

The client may need to re-enable Wireless upon reboot or initial provisioning of the equipment.

To perform these actions:

-> Locate the "Reset" button found on the modem

-> Use a paper clip / Pin to press and hold for 30 seconds.

-> Allow a few minutes for the wifi name to appear on devices

-> Use the "SSID / Passphare" also known as Wifi Name and Password to access the network

-> Note, it may take up to 5 minutes for Network Connectivty to restore

Meanwhile, if there are any further questions or concerns or if you require assistance, please contact GETUS Technical Support for Residential Internet at 1.800.396.1023 ext. 2

Cogeco will begin migrating their customer database over to a new system on June 17th, 2017. They expect this process to take a few days.

Cogeco is NOT accepting any service related orders (New, Transfer, Package Change, Modem Swap, etc.) with a due date between June 17th and June 21st, 2017.

We do apologize while our vendor performs this Maintenance.

Please be advised that Shaw will be performing maintenance on their network on Tuesday July 4th between the hours of midnight and 6am (MT).

During this maintenance, end-users may experience a service interruption of up-to 2 hours. After 6:00am (MST), if any users are are not able to get online, a modem power cycle should be performed.

This notice is to let you know that there will be an upgrade performed this Wednesday, March 1st between 1 a.m. and 5 a.m. to the connections between our network and Rogers (the vendor). An outage for your end users service of upto 60 minutes is expected during this window.

Your end users internet connection should reconnect automatically after this period of maintenance. If not, have the end users power-cycle the modem, leaving it off for 15 minutes and re-connect for service.

Meanwhile, we do appreciate your continued business and understanding while our vendor performs these network enhancements.

sCable will be performing network upgrades during the month of March. These upgrades will be spread over five upgrade windows with each one expected to cause a brief service disruption. 

Crews are investigating and seeking a resolution for slow speeds / loss of connections in the following areas:

- City of Edmonton
- St. Albert
- Sherwood Park
- Leduc

- City of Calgary

This issue appears to not be isolated to GETUS, as other cable Internet providers utiziling the same "highway" are experiencing the same issue. Crews continue to investigate and seek for a resolution, meanwhile your continued patience and understanding is appreciated.

Update 05/31/2016 @ 11:26AM MST - Crews remain working on resolving the slow speeds. Internet connectivity appears stable, although speeds can be slow. There is no current ETA.

Update 05/31/2016 @ 3:09PM MST - Crews have informed us service is stable and Internet should see normal speeds. If you require assistance and/or Internet remains slow please call us at 1.800.396.1023 ext. 2.

Maintenance Window
Start:    Tuesday, May 24, 2016, 23:59 PM EDT
End: Wednesday, May 25, 2016, 06:00 AM EDT

Services Affected
Network: Layer 2 switched VLANs

Data Center Location(s): 
801 Main Street NW, Lenoir, NC  

Expected Impact
During the maintenance window customers may experience a service interruption of up to 2 hours.

Details
The Data Centre will be replacing a core switch and adding an additional switch at our Lenoir Data Center in order to improve our network capacity and redundancy. During the maintenance window customers with Layer 2 VLANs may experience a service interruption of up to 2 hours.

Support
Support will be available for assistance 24/7. For questions, concerns, or to report a problem, please contact the designated department.

To open a trouble ticket: https://core.getuscomm.com/submitticket.php?step=2&deptid=2

Slower than normal speeds reported in the Sherwood Park, Alberta area. Vendor has been contacted and they are investigating, ETA is not provided for lower than normal speeds. Higher than usual network traffic appears on Easter weekend. Meanwhile, we appreciate your understanding and patience while we investigate and resolve this matter.