Cable Internet Outage - Edmonton (Oliver) (Resolved)
  • Priority - High
  • Affecting System - Affecting Other - sCable - Last-mile vendor Outage
  • Please note that there are currently reports of a Cable Internet Outage impacting the (Oliver) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    01/22/2024
    14:46 MT
     
    We're looking into it. Stay tuned for updates. 
     

  • Date - 01/22/2024 15:14 - 02/13/2024 17:16
  • Last Updated - 01/22/2024 15:18
Cable Internet Outage - Fort Saskatchewn (Resolved)
  • Priority - Medium
  • Affecting System - Affecting Other - sCable - Last-mile vendor Outage
  • This is the outage from the vendors' end. Their technical team is on site working on it.

    We apologize for any inconvenience in the meantime.

  • Date - 01/20/2024 16:58 - 02/13/2024 17:21
  • Last Updated - 01/20/2024 16:59
Cable internet Outage - Sherwood Park (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • This is the outage from the vendors' end. Their technical team is on site working on it. 

    We apologize for any inconvenience in the meantime. 

  • Date - 01/20/2024 16:55 - 02/13/2024 17:21
  • Last Updated - 01/20/2024 16:57
Cable Internet Outage - Edmonton (Eastwood) (Resolved)
  • Priority - High
  • Affecting Other - Edmonton (Eastwood) - Service Interruption: Restoration in Progress
  • Edmonton (Eastwood)  - Service Interruption: Restoration in Progress

  • Date - 01/15/2024 12:35 - 01/20/2024 16:57
  • Last Updated - 01/15/2024 12:39
Cable Internet Outage - Red Deer (Resolved)
  • Priority - High
  • Affecting Other - Red Deer - Service Interruption: Restoration in Progress
  • Red Deer - Service Interruption: Restoration in Progress

  • Date - 01/15/2024 12:36 - 01/20/2024 16:58
  • Last Updated - 01/15/2024 12:38
Cable Internet Outage - Brooks (West) - Servi (Resolved)
  • Priority - High
  • Affecting Other - Brooks (West) - Service Interruption: Restoration in Progress
  • Brooks (West) - Service Interruption: Restoration in Progress

  • Date - 01/15/2024 11:42 - 01/20/2024 16:58
  • Last Updated - 01/15/2024 11:45
Cable Internet Outage | Calgary (South and So (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note that there are currently reports of a Cable Internet Outage impacting the (South and Southwest) area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    01/12/2024
    04:45 MT
     
    We're looking into it. Stay tuned for updates. 
     
     


    01/12/2024 
     
     07:25 MT
     
    Technicians are on site working to restore service as quickly as possible. No ETA at this time but we will continue to monitor the situation and provide updates when available.!
     
     

  • Date - 01/12/2024 08:37 - 01/20/2024 16:58
  • Last Updated - 01/12/2024 08:45
Cable Internet Outage | Medicine Hat (Southwe (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Southwest Hill) area of Medicine Hat We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    01/12/2024
    07:42 MT
     
    We're looking into it. Stay tuned for updates. 
     
     

  • Date - 01/12/2024 07:42 - 01/20/2024 16:57
  • Last Updated - 01/12/2024 08:42
Nov 25 - Calgary | Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the Downtown area of Calgary are experiencing an interruption to Internet, Television and Home Phone services

    The services are down from the vendor's end

  • Date - 11/25/2023 13:13 - 11/25/2023 19:55
  • Last Updated - 11/25/2023 17:15
Nov 11 - West Kelowna (Westside & La Casa (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • There has been an extended outage impacting home services in the West Kelowna area, specifically customers along Westside Road and in the La Casa community. The wildfires destroyed hydro poles, telecommunication poles, and fibre lines along Westside Road from West Kelowna to La Casa that provide home service connectivity to these areas.   

  • Date - 11/11/2023 12:50 - 11/14/2023 12:24
  • Last Updated - 11/11/2023 12:50
Nov 11 - Pender Island | All Services (Hydro (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the areas of Pender Island are experiencing an interruption to Internet Services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 11/11/2023 12:45 - 11/14/2023 12:24
  • Last Updated - 11/11/2023 12:49
Nov 11 - Campbell River | All Services - Outa (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in various areas of Campbell River are experiencing an interruption to Internet Services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 11/11/2023 12:46 - 11/14/2023 12:24
  • Last Updated - 11/11/2023 12:49
Nov 11 - Lower Mainland | All Services (Hydro (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the various areas of the Lower Mainland are experiencing an interruption to Internet Services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 11/11/2023 12:47 - 11/14/2023 12:24
  • Last Updated - 11/11/2023 12:48
Nov 11 - Powell River (Lang Bay, Brew Bay, St (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the Lang Bay, Brew Bay, Stillwater, Westview, & Sliammon areas of Powell River are experiencing an interruption to Internet services. Vendors working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 11/11/2023 12:42 - 11/14/2023 12:24
  • Last Updated - 11/11/2023 12:45
Cable Internet Outage | NorthernAlberta (Sylv (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Sylvan Lake) area of Northern Alberta We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    11/03/2023
    09:15 MT
     
    We're looking into it. Stay tuned for updates. 
     

  • Date - 11/03/2023 09:15 - 11/06/2023 10:06
  • Last Updated - 11/03/2023 10:10
Cable Internet Outage | NorthernAlberta(Jaspe (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Jasper) area of Northern Alberta We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    10/30/2023
    11:13 MT
     
    We're looking into it. Stay tuned for updates. A further update will be provided at 14:13 MT.
     
     

    10/30/2023
    16:06 MT
     
    On-site technicians continue working diligently to resolve this outage. A further update will be provided at 19:06 MT. Thank you for your patience.  
     

  • Date - 10/30/2023 11:13 - 11/03/2023 09:57
  • Last Updated - 10/30/2023 16:48
Cable Internet Outage | Edmonton(JasperPlace) (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Jasper Place) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    10/29/2023 11:44 MT
     
                We're looking into it. Stay tuned for updates.
     
    10/30/2023
    15:42 MT
     
    Technicians are on site, working to restore service as quickly as possible. There is no ETA at this time, but we will continue to monitor the situation and provide updates when they are available. A further update will be provided at 18:42 MT. Thank you for your patience.
     
     

  • Date - 10/29/2023 16:37 - 11/03/2023 09:57
  • Last Updated - 10/30/2023 16:48
Cable Internet Outage | Edmonton ( (Summerlea (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Summerlea) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    10/30/2023
    07:59 MT
     
    Technicians are on site working to resolve this issue. A further update will be provided at 12:42 MT. Thank you for your patience. 
     

  • Date - 10/30/2023 07:59 - 11/03/2023 09:57
  • Last Updated - 10/30/2023 11:41
Cable Internet Outage | Edmonton (Boyle Stree (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Boyle Street) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    10/30/2023
    10:58 MT
     
    We're looking into it. Stay tuned for updates. A further update will be provided at 12:58 MT.
     
     

  • Date - 10/30/2023 10:58 - 11/03/2023 09:57
  • Last Updated - 10/30/2023 11:37
Cable Internet Outage | Calgary (Laurel) (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Laurel) area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    10/23/2023
    09:29 MT
     
    We're looking into it. Stay tuned for updates. A further update will be provided at 12:29 MT.
     

  • Date - 10/23/2023 09:29 - 10/30/2023 11:28
  • Last Updated - 10/23/2023 11:20
Cable Internet Outage | Calgary (Downtown) (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Downtown) area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 


    10/20/2023
     08:03MT
    Technicians are on site working to restore service as quickly as possible. No ETA at this time but we will continue to monitor the situation and provide updates when available. A further update will be provided at 11:03 MT. Thank you for your patience.
     

    10/20/2023
    13:37MT
    Technicians are on site working to resolve this issue. A further update will be provided at 15:37 MT. Thank you for your patience.

  • Date - 10/20/2023 08:03 - 10/20/2023 00:00
  • Last Updated - 10/21/2023 07:52
Cable Internet Outage | Edmonton (Castle Down (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Castle Downs) area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 



    10/16/2023
    12:38 MT
    We're looking into it. Stay tuned for updates. A further update will be provided at 17:22 MT.

  • Date - 10/16/2023 12:38 - 10/20/2023 09:07
  • Last Updated - 10/16/2023 13:40
Cable Internet Outage | Edmonton (Beverly) (Resolved)
  • Priority - High
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Beverly)  area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 



    10/14/2023 15:22 MT
    We're looking into it. Stay tuned for updates. A further update will be provided at 17:22 MT.

  • Date - 10/14/2023 15:22 - 10/15/2023 08:36
  • Last Updated - 10/14/2023 16:16
Cable Internet Outage | Southwest Calgary (Resolved)
  • Priority - High
  • Affecting Server - bluewhale-tor01.getuscomm.com
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Southwest)  area of Calgary We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: Some customers may experience an interruption of the affected services between midnight and 6:00 am MT. This interruption is expected to last approximately six (6) hours. Services will be restored automatically when the maintenance is complete.


    10/13/2023 00:00 MT Our teams are looking into it. Please stay tuned for updates.
    10/13/2023 06:00 MT Our teams are looking into it. Please stay tuned for updates.

     

  • Date - 10/13/2023 00:00 - 10/14/2023 13:11
  • Last Updated - 10/13/2023 15:31
West Kelowna - Internet Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • The customers having cable internet services are experiencing an interruption to Internet services. Vendors are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 10/10/2023 12:48 - 10/13/2023 14:32
  • Last Updated - 10/11/2023 12:49
Chistina Lake - Internet Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • The customers having cable internet services are experiencing an interruption to Internet services. Vendors are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 10/09/2023 12:45 - 10/13/2023 14:32
  • Last Updated - 10/11/2023 12:47
uly 18 - Edmonton All Services - Outage (Fix (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • The customers having cable internet services are experiencing an interruption to Internet services. Vendors are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 07/18/2023 16:51 - 07/25/2023 16:34
  • Last Updated - 07/18/2023 16:53
10 July - Scheduled Maintenance - Downtown Va (Resolved)
  • Priority - Medium
  • Affecting Other - Scheduled Maintenance
  • July 10 - Downtown Vancouver & Coal Harbour | Internet, WiFi, Television and Phone Interruption

  • Date - 07/10/2023 13:05 - 07/18/2023 17:35
  • Last Updated - 07/09/2023 13:07
July 9 - Mission (Ferndale & Cedar Valley (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Teams have confirmed a power outage is present in the area affecting our equipment. Please refer to your local power company for any updates. Once power is restored, services in the area should begin working. Our next update will be after the power is restored. Thank you for your patience.

  • Date - 07/09/2023 12:58 - 07/18/2023 16:53
  • Last Updated - 07/09/2023 13:00
June 30 - Scheduled Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - June 30 - Downtown Vancouver & Coal Harbour
  • June 30 - Downtown Vancouver & Coal Harbour (Scheduled Maintenance may cause intruptions)

  • Date - 06/30/2023 11:44 - 07/09/2023 13:04
  • Last Updated - 06/27/2023 11:46
Maintenance Scheduled - Maple Ridge, Downtow (Resolved)
  • Priority - Low
  • Affecting Other - June 27 - Downtown Vancouver & Coal Harbour | Internet, WiFi
  • June 27 - Maple Ridge, Downtown Vancouver & Coal Harbour  | Internet, WiFi 

  • Date - 06/27/2023 11:41 - 07/09/2023 13:05
  • Last Updated - 06/27/2023 11:43
Maple Ridge (Silver Valley) - Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the Silver Valley area of Maple Ridge are experiencing an interruption to Internet

  • Date - 06/27/2023 11:39 - 07/09/2023 12:58
  • Last Updated - 06/27/2023 11:40
June 27 - Protection Island | All Services - (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers on Protection Island are experiencing an interruption to Internet services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 06/27/2023 11:38 - 07/09/2023 12:58
  • Last Updated - 06/27/2023 11:39
Network Down - AB, BC, SK and MB (Resolved)
  • Priority - Critical
  • Affecting Other - Network Down affecting all users from AB, BC, SK and MB
  • We are working proactively to fix it. We apologize for any inconvenience.

  • Date - 05/16/2023 12:39
  • Last Updated - 05/16/2023 14:59
Internet Outage - Edmonton (Belmount Area) (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Tech crews are on site working towards a resolution. 

  • Date - 05/02/2023 15:44 - 05/16/2023 14:59
  • Last Updated - 05/02/2023 15:45
Apr 26 - Edmonton (Queen Alexandra) | All Ser (Resolved)
  • Priority - Critical
  • Affecting Other - Other
  • Apr 26 - Edmonton (Queen Alexandra) | All Services - Outage (Fix In Progress)

     

  • Date - 04/26/2023 21:39 - 05/02/2023 15:44
  • Last Updated - 04/26/2023 21:40
Apr 26 - Edmonton (Heritage Valley, Richford, (Resolved)
  • Priority - Critical
  • Affecting Other - Other
  • Apr 26 - Edmonton (Heritage Valley, Richford, & Kaskitayo) | All Services - Outage (Fix In Progress)

     

  • Date - 04/26/2023 17:17
  • Last Updated - 04/26/2023 21:38
Apr 26 - Edmonton (Belvedere) | All Services (Resolved)
  • Priority - Critical
  • Affecting Other - Other
  • Apr 26 - Edmonton (Belvedere) | All Services - Outage (Fix In Progress)

     

  • Date - 04/26/2023 17:12 - 05/02/2023 15:44
  • Last Updated - 04/26/2023 17:15
Mar 20 - Beaumont (City) | All Services - Out (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Mar 20 - Beaumont (City) | All Services - Outage (Fix In Progress)

  • Date - 03/20/2023 19:10 - 04/26/2023 17:16
  • Last Updated - 03/20/2023 19:11
Cable Internet Outage - Calgary (Carrington) (Resolved)
  • Priority - High
  • Affecting Other - Alberta Region- sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the Southern Alberta | Calgary (Carrington) Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you

    Affected Area: Calgary (Carrington)

    Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueCurve TV, WiFi Access Points

    Summary: Some customers in the Carrington area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

    Live Updates:

    03/14/2023 15:06 MT The issue has been resolved. Thank you for your patience. 
    03/14/2023 12:06 MT Our teams are looking into it. Please stay tuned for updates. A further update will be provided at 15:06 MT.

  • Date - 03/14/2023 12:06 - 03/14/2023 15:06
  • Last Updated - 03/14/2023 22:02
Cable Internet Outage | Sherwood Park (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the Northern Alberta (Sherwood Park) Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.


    Affected Area:
     Sherwood Park

    Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD,

    Summary: Some customers in Sherwood Park are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.


    Live Updates:


    03/14/2023 21:42 MT Services in the area have been restored. Thank you for your patience.
    03/14/2023 18:37 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 03/14/2023 18:37 - 03/14/2023 21:42
  • Last Updated - 03/14/2023 21:59
Maintenance Notification (Resolved)
  • Priority - Critical
  • Affecting Other - Network Maintenence- Ontario
  • Please be advised that this work is being postponed:

    New Start Date/Time: Wednesday March 08, 2023 02:00 AM EST
    New End Date/Time: Wednesday March 08, 2023 04:00 AM EST

    We apologize for any inconvenience.

  • Date - 03/08/2023 02:00 - 03/02/2023 14:06
  • Last Updated - 03/01/2023 16:52
Hitron CODA-45 [UPDATE] (Resolved)
  • Priority - High
  • Affecting Other - sCable - Firmware
  • Starting December 12th, 2022 our NEW Firmware Version for the Hitron CODA-45 3.1 Cable Modem will become available for customers' in AB, BC, SK & MB known as Firmware Version.  CODA-45-TPIA-7.2.4.7.1b4-22090711.sbn 

    This update is to provide necessary "bug" fixes providing better stability; performance; speeds. The firmware upgrade is scheduled to begin Dec 12th, 2022 from 12:00 AM to 06:00 AM MT


    We encourage a modem power cycle between December 13th - December 31st. Note - please allow up to 10 minutes for the modem to complete the necessary update. We will be forcibly resetting and updating the firmware for all Cable Modems that have not been power cycled by January 10th, 2023 starting from 12:00AM to 06:00AM MT

    Meanwhile - any questions; or concerns please do not hesitate to reach out to our teams 24/7 on getus.ca

    Sincerely,

    Network Operations Centre (NOC)


  • Date - 12/05/2022 12:35 - 03/14/2023 20:30
  • Last Updated - 12/05/2022 12:42
Nov 30 - Gabriola Island | All Services - Out (Resolved)
  • Priority - Critical
  • Affecting Server - bluewhale-tor01.getuscomm.com
  • Nov 30 - Gabriola Island | All Services - Outage (Fix In Progress)


    Live Updates:
    12/01/2022 11:07 PT Technicians are still on site working to resolve this as soon as possible. Thank you for your patience.
    12/01/2022 07:22 PT Technicians are on-site working to restore service as quickly as possible. No ETA at this time but we will continue to monitor the situation and provide updates when available.
    11/30/2022 19:13 PT Due to the complexity of this outage, our technicians continue their investigation. The next update will be in the morning.

  • Date - 12/01/2022 16:20 - 12/02/2022 22:15
  • Last Updated - 12/01/2022 16:22
Nov 30 - Edmonton (Downtown) | All Services - (Resolved)
  • Priority - Critical
  • Affecting Server - bluewhale-tor01.getuscomm.com
  • Nov 30 - Edmonton (Downtown) | All Services - Outage (Fix In Progress)

     
    Live Updates:
    12/01/2022 08:23 MT Technicians are on-site working to restore service as quickly as possible. No ETA at this time but we will continue to monitor the situation and provide updates when available. Thank you for your patience!

  • Date - 12/01/2022 16:14 - 12/02/2022 22:15
  • Last Updated - 12/01/2022 16:18
EDMONTON INTERNET OUTAGE (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the Downtown area of Edmonton are experiencing an interruption to the Internet,  Technicians are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 11/29/2022 12:09
  • Last Updated - 12/01/2022 16:16
Nov 24 - Hinton | All Services - Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Nov 24 - Hinton | All Services - Outage
  • Some customers in Hinton are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

    Live Updates:
    11/24/2022 11:35 MT Technical crews are dispatched to arrive on site to investigate this matter. Thank you for your patience.
    11/24/2022 11:30 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 11/24/2022 12:57 - 11/27/2022 20:59
  • Last Updated - 11/24/2022 12:57
Nov 24 - Edmonton (Dickinsfield) | All Servic (Resolved)
  • Priority - Critical
  • Affecting Other - Nov 24 - Edmonton (Dickinsfield) | All Services - Outage (Fix In Progress)
  • Some customers in the Dickinsfield area of Edmonton are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

    Live Updates:
    11/24/2022 12:19 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 11/24/2022 12:56 - 11/27/2022 21:00
  • Last Updated - 11/24/2022 12:57
Lower Mainland Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • User reports indicate possible problems with Internet.

    Some customers in the Meadowbrook area of Coquitlam and Abbotsford are experiencing an interruption to the Internet. FIX IN PROGRESS 

  • Date - 11/16/2022 12:56 - 11/24/2022 12:55
  • Last Updated - 11/16/2022 13:02
Lower Mainland - Internet Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Several Areas have had services restored. Technicians continue to bring other areas back online.

  • Date - 11/05/2022 12:58 - 11/24/2022 12:56
  • Last Updated - 11/05/2022 13:03
Emergency Maintenance Notification (Resolved)
  • Priority - High
  • Affecting Other - Ontario - cCable - Internet, TV & Phone
  • Emergency Maintenance Notification
    Maintenance Notification Window

    GETUS will perform work that will cause an outage to your services outlined below. If you have any questions or concerns about this scheduled maintenance, please contact our 24/7 Client Care team by chat on https://getus.ca.

    Services Impacted:
    Internet, TV & Phone

    Regions Impacted:
    Ontario - cCable

    TicketNumber:
    MTN-20220920-001

    Start Date/Time:
    Tuesday September 20, 2022 09:00 PM EST

    End Date/Time:
    Wednesday September 21, 2022 04:00 AM EST

    Description:
    GETUS will be performing emergency maintenance on core system services. You may experience brief outages to your services during this window. If you experience service interruptions after the maintenance window has been completed, please contact our 24/7 Client Care team by chat at https://getus.ca.

    Impact:
    Every effort will be taken to minimize this service interruption; however, there will be small convergence hits expected during this maintenance window.

    Sincerely,

    Network Operations Centre
    https://getus.ca

  • Date - 09/20/2022 19:00 - 09/27/2022 13:57
  • Last Updated - 09/20/2022 19:06
GETUSTV Scheduled Network Mainteance (Resolved)
  • Priority - Medium
  • Affecting Other - TV
  • GETUSTV will be performing network maintenance on September 13, 2022 at 2:00am PDT

    This notice is to inform you of a planned maintenance being performed by GETUSTV on our Seattle network fibers. During this maintenance, internet traffic will be re-routed, but we will lose access to some US over-the-air TV channels during the maintenance window. Please do inform your customers as the maintenance period is scheduled for several hours. We apologize for any inconvenience.

    Maintenance Schedule & Impact:
    We are planning maintenance on Seattle core network fibres from 2am to 7am PDT September 13, 2022.
    Internet transit will be rerouted during this period, and loss of some US over-the-air TV channels is expected during the maintenance window.

  • Date - 09/13/2022 03:00 - 09/20/2022 19:04
  • Last Updated - 09/10/2022 22:03
Cable Internet Outage | Calgary (Evergreen) (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Affected Area: Calgary (Evergreen)

    Affected Services: Internet, Business Internet, Phone, Business Phone, TV

    Summary: Some customers in the Evergreen area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. Our last mile vendor is working to restore service as quickly as possible. We apologize for any inconvenience this may cause.


    07/19/2022 19:57 MT Technicians are on site working to restore service as quickly as possible. No ETA at this time but we will continue to monitor the situation and provide updates when available. Thank you for your patience!
    07/19/2022
    15:40 MT Teams remain on site working to resolve the issues.
    07/19/2022 11:10 MT Our teams are looking into it. Please stay tuned for updates.
    07/19/2022 19:57 MT Technicians are on site working to restore service as quickly as possible. No ETA at this time but we will continue to monitor the situation and provide updates when available. Thank you for your patience!
    07/19/2022
    15:40 MT Teams remain on site working to resolve the issues.
    07/19/2022 11:10 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 07/19/2022 11:10 - 07/20/2022 22:52
  • Last Updated - 07/19/2022 21:12
Medicine Hat (Crestwood) (Resolved)
  • Priority - Low
  • Affecting Other - sCable - Last-mile vendor Outage
  • Affected Services: Internet, Business Internet, Phone, Business Phone, TV

    Reference Number: INC1159909

    Summary: Some customers in the Crestwood area of Medicine Hat are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

    MH5A.JPG

    Live Updates:

    07/18/2022 15:40 MT Services in the area have been restored. Thank you for your patience.
    07/18/2022 13:42 MT Tech crews continue to work in the area to restore services. Thank you for your patience.
    07/18/2022 12:46 MT Tech crews are on site working towards a resolution. 

     

  • Date - 07/18/2022 12:46 - 07/18/2022 15:40
  • Last Updated - 07/18/2022 20:23
Calgary (Erin Woods) SCable Outage (Resolved)
  • Priority - Medium
  • Affecting Other - sCable - Last-mile vendor Outage
  • Affected Area: Calgary (Erin Woods)

    Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueCurve TV, WiFi Access Points

    Reference Number: INC1159930

    Summary: Some customers in the Erin Woods area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

    CG2608B.JPG

    Live Updates:


    07/18/2022 15:40 MT Services in the area have been restored. Thank you for your patience.
    07/18/2022 13:43 MT Tech crews are on site working towards a resolution. Thank you for your patience.
    07/18/2022 12:47 MT Technical crews are dispatched to arrive on site to investigate this matter. 

     

  • Date - 07/18/2022 12:47 - 07/18/2022 15:40
  • Last Updated - 07/18/2022 20:20
Congestion - TV, Internet, Phone - AB, BC, SK (Resolved)
  • Priority - High
  • Affecting Other - Fiber trunk cut - VAN / SEA
  • Due to the main fiber trunk cut between Vancouver and Seattle congestion, slow speeds & latency may be experienced impacting end-users in AB, BC, SK & MB. 

    Our engineering team as well as technicians have been dispatched and are working diligently on the repair & our networking operations center will continue to reroute traffic as needed until there is a resolution.

    We do apologize for the inconvenience and do thank you for your valued business.

    - GETUS

  • Date - 07/14/2022 20:18 - 07/18/2022 13:21
  • Last Updated - 07/14/2022 23:42
Cable Internet Outage - Ontario & Quebec (Resolved)
  • Priority - Medium
  • Affecting System - Cable Internet Outage - Ontario & Quebec
  •  
    07/09/2022 09:30 PT
    Service appears to be slowly restoring - further updates to follow from the last-mile carrier.


    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Please note that there is currently a large spread incumbent outage that is impacting many of their own internet users, as well as third-party customers like TekSavvy.


    This also impacts our contact centre phone lines.

    There is currently no ETA

  • Date - 07/08/2022 10:38 - 07/14/2022 20:18
  • Last Updated - 07/08/2022 22:30
Cable Internet Outage | Surrey (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Affected Area: Surrey 

    Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, BlueCurve TV, WiFi Access Points

    Reference Number: INC1150098

    Summary: Some customers in Surrey are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

    To determine if an outage is affecting your services, check your account on the My Shaw website or the My Shaw App and look for an alert banner.

    Live Updates:

    06/30/2022 09:16 PT Due to the complexity of this outage, our technicians are still working to resolve. Thank you for your patience.
    06/30/2022 07:40 PT Technicians are on site working to restore service as quickly as possible. No ETA at this time but we will continue to monitor the situation and provide updates when available.
    06/30/2022 06:04 PT Technical crews are dispatched to arrive on site to investigate this matter. 
    06/30/2022 05:54 PT Our teams are looking into it. Please stay tuned for updates.

  • Date - 06/30/2022 05:44
  • Last Updated - 07/08/2022 10:38
Cable Internet Outage | Calgary (Beltline) (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the Beltline area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.


    Live Updates:


    05/17/2022 21:38 MT Services in the area have been restored. Thank you for your patience.
    05/17/2022 20:04 MT Our technicians have been able to restore service to roughly half the affected customers and are continuing to work to get the rest online as soon as possible. \
    05/17/2022 17:55 MT Due to the complexity of this outage, our technicians are still working to resolve. 
    05/17/2022 16:19 MT On-site technicians continue working diligently to resolve this outage.
    05/17/2022
    14:12 MT Teams are on site working to resolve the issue.  
    05/17/2022 11:13 MT


    Our teams are looking into it. Please stay tuned for updates.

     


  • Date - 05/17/2022 14:12 - 05/17/2022 21:38
  • Last Updated - 05/17/2022 22:21
Cable Internet Outage | Calgary (Coventry Hil (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the Coventry Hills area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.

    Live Updates:


    05/17/2022 17:46 MT Services in the area have been restored. Thank you for your patience.
    05/17/2022 16:19 MT Tech crews are on site working towards a resolution. 
    05/17/2022 13:44 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 05/17/2022 13:44 - 05/17/2022 17:46
  • Last Updated - 05/17/2022 18:16
Cable Internet Outage | Lacombe (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in Lacombe are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.


    Live Updates:

    05/17/2022 17:10 MT Services in the area have been restored. Thank you for your patience.
    05/17/2022 16:10 MT Technical crews are dispatched to arrive on site to investigate this matter. 
    05/17/2022 15:24 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 05/17/2022 15:24 - 05/17/2022 17:10
  • Last Updated - 05/17/2022 17:45
Cable Internet Outage | Edmonton (Larkspur/Si (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the (Larkspur/Silver Berry)  area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.  


    Live Updates: 



    05/17/2022 15:45 MT This issue has been resolved. Thank you for your patience.
    05/17/2022 14:22 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 05/17/2022 14:29 - 05/17/2022 15:45
  • Last Updated - 05/17/2022 16:02
Cable Internet Outage | Calgary (Evergreen) (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in the Evergreen area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are actively looking into this and have since engaged the last-mile vendor.  We apologize for any inconvenience this may cause.


    Live Updates:



    05/17/2022 15:19 MT This issue has been resolved. Thank you for your patience.
    05/17/2022 12:23 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 05/17/2022 22:23 - 05/17/2022 15:19
  • Last Updated - 05/17/2022 15:30
Williams Lake, 100 Mile House, Prince George, (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Customers in Williams Lake, 100 Mile House, Prince George, & surrounding areas are experiencing an interruption to Internet, Television, and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

    Live Updates:
    05/16/2022 08:06 PT On-site technicians continue working diligently to resolve this outage. Thank you for your continued patience.
    05/16/2022 05:24 PT We have been able to restore service to many of the affected customers, but due to the complexity of this outage, our technicians are still working to completely resolve. 
    05/15/2022 20:57 PT Our technicians continue to repair services through the night. We apologize for the extended disruption.
    05/15/2022 17:38 PT Technicians continue to work to restore service as quickly as possible. However, due to the nature of the repairs involved, we expect that this will take a few hours. We will continue to monitor the situation and provide updates when available.
    05/15/2022
    15:41 PT Tech crews are on site working towards a resolution.
    05/15/2022 14:39 PT Our teams are looking into it. Please stay tuned for updates.

  • Date - 05/15/2022 14:38
  • Last Updated - 05/17/2022 14:29
MyAccount/CORE (Resolved)
  • Priority - Medium
  • Affecting Other - MyAccount/CORE
  • We will be conducting maintenance on MyAccount / CORE on Sunday, May 1, 2022 6:00 pm MST to Midnight MST.

    During this time, there may be limited to no access to MyAccount Self-Serve nor will our teams have access to your Accounts. Our teams will remain available by phone 1 (800) 396-1023 or by Live Chat. We anticipate this maintenance to take no longer than 2- hours, although this status will be updated accordingly by our DevOps team.

    We do apologize for any inconvenience this may have caused.

    Thank you

  • Date - 05/01/2022 18:00 - 05/16/2022 10:24
  • Last Updated - 05/01/2022 10:35
MyAccount / CORE (Resolved)
  • Priority - Medium
  • Affecting Other - MyAccount / CORE
  • We will be conducting maintenance on MyAccount / CORE on Sunday, April 24th, 2022 5:00 pm MST to Midnight MST.

    During this time, there may be limited to no access to MyAccount Self-Serve nor will our teams have access to your Accounts. Our teams will remain available by phone 1 (800) 396-1023 or by Live Chat. We anticipate this maintenance to take no longer than 2- hours, although this status will be updated accordingly by our DevOps team.

    We do apologize for any inconvenience this may have caused.

    Thank you

  • Date - 04/24/2022 21:00 - 04/25/2022 00:02
  • Last Updated - 04/24/2022 07:25
Network Upgrade - SK, MB (Resolved)
  • Priority - Medium
  • Affecting System - Cable Internet Customers, TV Customers, GetTalk Customers
  • Friday, April 1st. Please note we’ll be conducting a significant network upgrade impacting clients located in Saskatchewan and Manitoba. Due to this network upgrade, as communicated, your modem will reboot automatically between the hours of 1:00am and 6:00am, mountain standard time. We do ask that you allow 5-10 minutes from once the reboot occurs to allow your modem time to come back online. If for whatever reason you experience any downtown lasting longer than 10-minutes, please visit getus.ca and select “Network” menu for real-time updates.

    Our Network Operations Centre (NOC) will be monitoring the migration as it completes with our last-mile vendor. 


    For 24/7 support, visit https://getus.ca, email [email protected] and or by phone, 1 (800) 396-1023.

    We thank you for your understanding and continued business.

  • Date - 04/01/2022 01:00 - 04/22/2022 16:14
  • Last Updated - 03/29/2022 14:34
Cable Internet Outage - Calgary Region - sCab (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • 03/08/2022 11:24 MT Our Last mile vendors are looking into it. Please stay tuned for updates.

  • Date - 03/08/2022 13:31 - 03/09/2022 12:04
  • Last Updated - 03/08/2022 13:34
Network Upgrade - AB, BC (Resolved)
  • Priority - Medium
  • Affecting System - sCable Networks in AB, BC
  • Tuesday, March 1st. Please note we’ll be conducting  a significant network upgrade impacting clients located in Alberta and British Columbia. Due to this network upgrade, as communicated, your modem will reboot automatically between the hours of 1:00am and 6:00am, mountain standard time. We do ask that you allow 5-10 minutes from once the reboot occurs to allow your modem time to come back online. If for whatever reason you experience any downtown lasting longer than 10-minutes, please visit getus.ca and select “Network” menu for real-time updates.

    Our Network Operations Centre (NOC) will be monitoring the migration as it completes with our last-mile vendor. 


    For 24/7 support, visit https://getus.ca, email [email protected] and or by phone, 1 (800) 396-1023.

    We thank you for your understanding and continued business.

  • Date - 02/01/2022 01:00 - 03/01/2022 10:58
  • Last Updated - 02/28/2022 20:21
AWS Outage - Netflix, Slack, DoorDash, Vilo (Resolved)
  • Priority - High
  • Affecting System - Fibre, Cable and DSL Internet Services
  • AWS is experiencing an outage this morning with many services possibly being impacted as a result. At the moment, their team is looking into this and we expect a resolution shortly.

    This is impacting many applications such as Netflix, Slack, DoorDash, Vilo and others.

    Thank you

  • Date - 12/15/2021 08:44 - 12/15/2021 17:17
  • Last Updated - 12/15/2021 10:49
Edmonton sCable (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting the Sherwood area of Edmonton We are actively looking into this and have since engaged the last-mile vendor.

  • Date - 12/12/2021 05:08 - 12/12/2021 07:24
  • Last Updated - 12/12/2021 05:11
Saskatoon Region SCable (Resolved)
  • Priority - Critical
  • Affecting Other - Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting Saskatoon (Arbor Creeks) We are actively looking into this and have since engaged the last-mile vendor.

  • Date - 12/08/2021 10:32 - 12/12/2021 05:11
  • Last Updated - 12/08/2021 10:37
Saskatoon Region - sCable (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting Saskatoon (Pacific Heights) We are actively looking into this and have since engaged the last-mile vendor.

    11/19/2021  12:08 MT Technicians are on site working to resolve this issue. Thank you for your patience.
    11/19/2021 08:00 MT Our teams are looking into it. Please stay tuned for updates.

  • Date - 11/19/2021 13:25 - 12/08/2021 10:37
  • Last Updated - 11/19/2021 13:27
Cabel Outage Shaw Calgary (Charleswood) (Resolved)
  • Priority - Critical
  • Affecting Other - Cabel Outage Shaw Calgary (Charleswood)
  • Please note, there are currently reports of a Cable Internet Outage impacting Calgary We are actively looking into this and have since engaged the last-mile vendor.

    10/21/2021  12.33 MT Our last mile vendor is looking into it. Please stay tuned for updates.

  • Date - 10/21/2021 12:33 - 10/22/2021 08:59
  • Last Updated - 10/21/2021 14:40
Cable Internet Outage - Calgary Region - sCab (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting Calgary We are actively looking into this and have since engaged the last-mile vendor.

    09/09/2021 11:44 MT Our last mile vendor is looking into it. Please stay tuned for updates.

  • Date - 09/09/2021 11:44 - 10/06/2021 16:43
  • Last Updated - 09/09/2021 12:43
Cable Internet Outage - Alberta Region - sCab (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting Edmonton (Rutherford) area. We are actively looking into this and have since engaged the last-mile vendor.

    08/18/2021 16:12 MT Services in the area have been restored. Thank you for your patience.
    08/18/2021 15:25 MT Tech crews are on site working towards a resolution.
    08/18/2021 14:37 MT Technical crews are dispatched to arrive on site to investigate this matter. Thank you for your patience.
    08/18/2021 14:17 MT Our last mile vendor is looking into it. Please stay tuned for updates.

  • Date - 08/18/2021 14:17 - 08/18/2021 16:22
  • Last Updated - 08/18/2021 16:22
Cable Internet Outage - Calgary Region - sCab (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting Calgary We are actively looking into this and have since engaged the last-mile vendor.

    08/18/2021 14:37 MT Technical crews are dispatched to arrive on site to investigate this matter. Thank you for your patience.
    08/18/2021 14:17 MT Our last mile vendor is looking into it. Please stay tuned for updates.

  • Date - 08/18/2021 14:17 - 09/09/2021 12:40
  • Last Updated - 08/18/2021 15:17
Cable Internet Outage - Alberta Region - sCab (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting Edmonton (Westwood) area. We are actively looking into this and have since engaged the last-mile vendor.

    07/29/2021 19:56 MT Technicians are still on site working to resolve this as soon as possible. Thank you for your patience.
    07/29/2021 18:19 MT Our last mile vendor is looking into it. We expect services to be restored by 9:30 PM. Please stay tuned for updates.

  • Date - 07/29/2021 18:19 - 07/29/2021 21:30
  • Last Updated - 08/18/2021 15:13
Cable Internet Outage - Alberta Region - sCab (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • Please note, there are currently reports of a Cable Internet Outage impacting Edmonton (Lansdowne) area. We are actively looking into this and have since engaged the last-mile vendor.

    08/10/2021 21:15 MT Technical crews are dispatched to arrive on site to investigate this matter. Thank you for your patience.

  • Date - 08/10/2021 21:15 - 08/11/2021 12:28
  • Last Updated - 08/10/2021 21:49
Cable Internet Outage - Alberta Region - sCab (Resolved)
  • Priority - Critical
  • Affecting Other - sCable - Last-mile vendor Outage
  • Select Clients in the Alberta Region are experiencing a Cable Internet Outage. The last-mile vendor has since been engaged and is actively working towards a resolution. We do recommend unplugging your modem every 15-20 minutes from the power and re-plugging the modem in. Allow 2-3 minutes and re-attempt to connect. Due to the complexity of the issue, we do not have an ETA at this time. Meanwhile, your continued patience and understanding is appreciated as we continue to work with the last-mile vendor.

    Thank you

  • Date - 05/04/2021 00:15 - 07/06/2021 15:00
  • Last Updated - 05/04/2021 00:37
Partial Routing Outage - Vancouver/Langley/Su (Resolved)
  • Priority - High
  • Affecting System - Vancouver/Langley/Surrey areas
  • Please note, there are currently reports of a Cable Internet Outage impacting Vancouver/Langley/Surrey areas Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you.

  • Date - 03/31/2021 10:11 - 07/06/2021 15:00
  • Last Updated - 03/31/2021 10:12
Cable Internet Outage - North Vancouver BC (Resolved)
  • Priority - High
  • Affecting System - Lynn Valley
  • Please note, there are currently reports of a Cable Internet Outage impacting Lynn Valley Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you

  • Date - 03/31/2021 10:08 - 07/06/2021 15:00
  • Last Updated - 03/31/2021 10:09
Cable Internet Outage - Winnipeg, MB (Resolved)
  • Priority - High
  • Affecting Other - Elmwood area
  • Please note, there are currently reports of a Cable Internet Outage impacting Elmwood area. We are actively looking into this and have since engaged the last-mile vendor.

    03/30/2021 15:09 CT Services have been restored.  Thank you for your patience.
    03/30/2021 13:01 CT We continue to await restoration of hydro power to our equipment serving the affected areas.
    03/30/2021 08:16 CT We await restoration of hydro power to be restored in the affected areas. Once hydro is restored our services will begin to come online. 

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you.

  • Date - 03/30/2021 11:24 - 03/30/2021 14:21
  • Last Updated - 03/30/2021 14:21
Cable Internet Outage - Toronto, ON (Resolved)
  • Priority - High
  • Affecting Other - Landsdowne Ave @ Bloor St W
  • Please note, there are currently reports of a Cable Internet Outage impacting Landsdowne Ave @ Bloor St W Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you.

  • Date - 03/30/2021 11:22 - 07/06/2021 15:00
  • Last Updated - 03/30/2021 13:08
Mar 30 – Vancouver (Japantown & Downtown (Resolved)
  • Priority - High
  • Affecting Other - sCable
  • Some customers in the Japantown & Downtown Eastside areas of Vancouver are experiencing an interruption to Internet, Television and Home Phone services.

    Our last-mile vendor has since been engaged to restore service as quickly as possible and apologize for any inconvenience this may cause.

    Live Updates:
    03/30/2021 10:34 PT Technical crews are dispatched to arrive on site to investigate this matter. Thank you for your patience.
    03/30/2021 10:11 PT Our teams are looking into it. We estimate your service will be restored by 2:15pm.

  • Date - 03/30/2021 11:00 - 07/29/2021 20:01
  • Last Updated - 03/30/2021 13:07
Mar 30 – Kamloops (West End & City Centre (Resolved)
  • Priority - High
  • Some customers in the West End & City Centre areas of Kamloops are experiencing an interruption to Internet, Television and Home Phone services. 

    The last-mile vendor has since been engaged to resolve the issue.

    We do apologize for any inconvenience caused and thank you for your patience.

    Live Updates:
    03/30/2021 11:06 PT This issue has been resolved, Thank you for your patience.
    03/30/2021 09:19 PT Our teams are looking into it. Please stay tuned for updates.

  • Date - 03/30/2021 09:19 - 03/30/2021 12:05
  • Last Updated - 03/30/2021 13:05
Cable Internet Outage - Montreal, QC (Resolved)
  • Priority - High
  • Affecting Other - Boul St-Joseph E (H2H1E2)
  • Please note, there are currently reports of a Cable Internet Outage impacting Boul St-Joseph E (H2H1E2) Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you.

  • Date - 03/30/2021 11:21 - 03/30/2021 13:03
  • Last Updated - 03/30/2021 11:22
Cable Internet Outage - Teulon, MB (Resolved)
  • Priority - High
  • Affecting Other - vancouver Island, BC
  • Please note, there are currently reports of a Cable Internet Outage impacting Vancouver Island, BC (multiple areas). We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you.

  • Date - 03/30/2021 11:19 - 03/30/2021 13:03
  • Last Updated - 03/30/2021 11:22
Mar 26 – Winnipeg | All Services - Outage (Re (Resolved)
  • Priority - High
  • Affecting Other - Manitoba (sCable)
  • This interruption is related to a power outage in the area. Our technicians are working to restore service as soon as power has been restored. We will continue to monitor the situation and provide updates as they become available

    Live Updates:

    03/26/2021 17:55 CT Services in the area have been restored. Thank you for your patience.
    03/26/2021 15:25 CT We continue to track multiple hydro related outages in the Winnipeg region. Techs are on standby to assist with restoring our services when Manitoba Hydro completes their repairs.
    03/26/2021 11:57 CT We await restoration of hydro power to be restored in the affected areas. Once hydro is restored our services will begin to come online.

  • Date - 03/23/2021 11:08 - 03/23/2021 10:00
  • Last Updated - 03/26/2021 18:30
Cable Internet Outage - Fix in Progress (Resolved)
  • Priority - Critical
  • Affecting Other - Calgary (Malborough Park)
  • Please note, there are currently reports of a Cable Internet Outage impacting Calgary (Malborough Park). We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you


    ** 03/24/2021 @ 12:0PM MST UPDATE: ISSUE RESOLVED **

    Affected Area: Calgary (Malborough Park)

    Affected Services: Internet

    Reference Number: CHG0322492 

    The last-mile vendor is working on urgent maintenance impacting the affected areas.

    Summary: Some customers may experience an interruption of the affected services.
    Services will be restored automatically when the maintenance is complete.

    We again do apologize for the inconvenience and thank you for your understanding.

    - GETUS

  • Date - 03/24/2021 09:26 - 03/24/2021 12:00
  • Last Updated - 03/26/2021 09:41
Cable Internet Outage - Richmond, BC (Resolved)
  • Priority - High
  • Affecting Other - North of Green Acres Golf course
  • Please note, there are currently reports of a Cable Internet Outage impacting North of Green Acres Golf course (Richmond, BC) Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you


  • Date - 03/23/2021 09:04 - 03/23/2021 12:00
  • Last Updated - 03/24/2021 09:33
Cable Internet Outage - Fix in Progress (Resolved)
  • Priority - High
  • Affecting Other - Manitoba Region
  • Please note, there are currently reports of a Cable Internet Outage impacting Manitoba. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you


    ** 03/22/2021 @ 10:46PM MST UPDATE **

    Affected Area: Teulon

    Affected Services: Internet

    Reference Number: INC0929428



    The last-mile vendor is working on an urgent maintenance impacting the below affected areas.

    03/22/2021 17:58 CT

    Crews remain on site and are working to resolve the services. Thanks for your continued patience. Please note there is no ETA until the repair at this time. Thanks.

    03/22/2021 13:34 CT Technical crews are dispatched to arrive on site to investigate this matter. Thank you for your patience.

    Summary: Some customers may experience an interruption of the affected services.
    Services will be restored automatically when the maintenance is complete.

    We again do apologize for the inconvenience and thank you for your understanding.

    - GETUS

  • Date - 03/22/2021 13:34 - 03/23/2021 06:48
  • Last Updated - 03/22/2021 22:49
Cable Internet Outage - Sherwood Park (Resolved)
  • Priority - High
  • Affecting Other - Alberta Region
  • Please note, there are currently reports of a Cable Internet Outage impacting Northern Alberta (Sherwood Park) Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you

    ** 03/10/2021 @ 5:57PM MST UPDATE **

    The last-mile vendor is working on an urgent maintenance impacting the below affected areas.

    Affected Area: Sherwood Park

    Reference Number: INC0924870 

    Date: March 10th, 2021

    Start: 17:00 MST

    End: 19:00 MST

    Summary: Some customers may experience an interruption of the affected services from 5:00 PM MST onward. 

    Services will be restored automatically when the maintenance is complete.

    We again do apologize for the inconvenience and thank you for your understanding.

    - GETUS

  • Date - 03/10/2021 17:55 - 03/10/2021 19:00
  • Last Updated - 03/11/2021 13:09
TV Time-out Issues (Resolved)
  • Priority - High
  • Affecting Other - TV
  • We are currently receiving reports of TV Time-out issues, freezing, and select channels showing as "Unavailable". We have since reported this with our vendor and they are actively investigating while looking for a fix. Meanwhile, we do kindly ask for your patience and understanding as we remedy the issue.

    Thank you

  • Date - 02/27/2021 12:54 - 03/26/2021 18:25
  • Last Updated - 02/27/2021 21:57
CipherTV EPG - Program Info Unavailable (Resolved)
  • Priority - High
  • Affecting Other - CipherTV EPG - Program Info Unavailable
  • Some customers are experiencing an interruption of their CipherTV Services while using the Episode Program Guide (EPG). The vendor is currently engaged and working on the issue.

    We are working with our vendor to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 01/21/2021 10:50 - 01/22/2021 16:22
  • Last Updated - 01/21/2021 10:53
January 18 – Edmonton (Central & Downtown (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in Central & Downtown Edmonton - Mill Woods area  are experiencing an interruption of their Internet & TV Services. The last-mile vendor is currently engaged and working on the issue that is impacting all Cable ISPs. This interruption is expected to last approximately six (6) hours. Services will be restored automatically when the maintenance is complete.

    We are working with our last-mile vendor to restore service as quickly as possible and apologize for any inconvenience this may cause.

  • Date - 01/18/2021 00:00 - 01/19/2021 02:03
  • Last Updated - 01/18/2021 01:00
Cable Internet Outage (Resolved)
  • Priority - High
  • Affecting Other - Alberta Region
  • Please note, there are currently reports of a Cable Internet Outage impacting Northern Alberta (Edmonton & Area) Region. We are actively looking into this and have since engaged the last-mile vendor.

    We appreciate your continued patience and understanding while we investigate the root cause and implement a fix.

    Thank you

    ** 01/14/2021 @ 1:23AM PST UPDATE **

    The last-mile vendor is working on an urgent maintenance impacting the below affected areas.

    Affected Area: West Edmonton, Central & Downtown Edmonton, Northeast Calgary, Southeast Calgary - Communities bordering 16th Ave, east of Crowchild Trail, Southeast Calgary - North of 16th Ave and East of Deerfoot Trail, Downtown Calgary - Between 15th Ave and Crowchild Trail & North Calgary - Between 17th Ave South and Glenmore, West of Crowchild Trail

    Reference Number: CHG0305444, CHG0305447, CHG0307677, CHG0307676, CHG0305445, CHG0307675 & CHG0305448 

    Date: Jan 14, 2021

    Start: 00:00 MT

    End: 06:00 MT

    Summary: Some customers may experience an interruption of the affected services between midnight and 6:00 am MT. This interruption is expected to last approximately six (6) hours.

    Services will be restored automatically when the maintenance is complete.

    We again do apologize for the inconvenience and thank you for your understanding.

    - GETUS

  • Date - 01/14/2021 01:09 - 01/14/2021 09:40
  • Last Updated - 01/14/2021 09:40
Dec 10 – Edmonton (Southeast) | All Services (Resolved)
  • Priority - High
  • Affecting Other - sCable - Last-mile vendor Outage
  • Some customers in Southeast Edmonton are experiencing an interruption of their Internet & TV Services. The last-mile vendor is currently engaged and working on the issue that is impacting all Cable ISPs. 

    We are working with our last-mile vendor to restore service as quickly as possible and apologize for any inconvenience this may cause.

    Live Updates:

    12/10/2020 20:15 MT Due to the complexity of this outage, our technicians are still working to resolve. Thank you for your patience.
    12/10/2020 17:28 MT Technicians continue to work to restore service as quickly possible. However, due to the nature of the repairs involved, we expect that this will take a few hours. We will continue to monitor the situation and provide updates when available.
    12/10/2020 14:17 MT Tech crews are on site working towards a resolution. 
    12/10/2020 12:03 MT We're looking into it. Stay tuned for updates.

  • Date - 12/10/2020 12:06 - 12/11/2020 14:16
  • Last Updated - 12/10/2020 23:55
Slow Speeds - Calgary, AB (Resolved)
  • Priority - High
  • Affecting Other - Slow Speeds - Calgary, AB
  • We are currently getting reports of slow speeds impacting the Calgary, AB Region. 

    Our Network Operation Centre and Last-mile vendor are actively 
    working on a fix. There is no ETA at this time.

    We kindly ask that you reboot your modem hourly by simply unplugging it from the wall - waiting 2-3 minutes and plugging it back in. Allow 2-3 additional minutes
    for your modem to provision.

    We do ask for your continued patience and understanding as we work towards a resolution.

    Thank you

  • Date - 11/30/2020 04:00 - 11/30/2020 12:30
  • Last Updated - 11/30/2020 13:57
sCable Slow Speeds (Resolved)
  • Priority - Critical
  • Affecting Other - sCable
  • https://www.cbc.ca/news/canada/british-columbia/cn-rail-derailment-hope-potash-1.5724985

    Due to the train derailment near Hope, BC slow-speeds and/or service interruptions may have been experienced due to a Fiber disruption between Vancouver, BC and Edmonton, AB. Unfortunately, there was significant impact to throughput for the duration of the incident. The issue has since been resolved and we apologize for any inconvenience caused.

    Tracked. INC0838363

    If you continue to experience any hiccups with your service - kindly contact us by phone 1-800-396-1023 or by e-mail [email protected].

    Thank you

  • Date - 09/15/2020 09:22 - 09/16/2020 12:24
  • Last Updated - 09/16/2020 13:24
Playstation Network (Slow / Unable to Connect (Resolved)
  • Priority - Medium
  • Affecting Other - Cable, DSL (All Regions)
  • We have received reports of client(s) being unable to connect and/or are experiencing slow speeds on Playstation Network (PSN) on Cable and DSL Internet services in all Regions. Our Network Team is investigating although outside sources show this is affecting ISP(s) throughout Canada. No official release has been made by Playstation, although we'll continue to investigate and monitor.

    Additional details will follow.  ^Tg

  • Date - 03/26/2020 17:00 - 03/31/2020 16:58
  • Last Updated - 03/29/2020 11:01
Steam (Slow / Unable to Connect (Resolved)
  • Priority - Medium
  • Affecting Other - Cable, DSL (All Regions)
  • We have received reports of client(s) being unable to connect and/or are experiencing slow speeds on Steam on Cable and DSL Internet services in all Regions. Our Network Team is investigating although outside sources show this is affecting ISP(s) throughout Canada. No official release has been made by Steam, although we'll continue to investigate and monitor.

    Additional details will follow.  ^Tg

  • Date - 03/26/2020 17:00 - 03/31/2020 16:58
  • Last Updated - 03/29/2020 11:01
CipherTV Maintenance (Resolved)
  • Priority - Low
  • Affecting System - CipherTV Maintenance
  • CipherTV will be updating their guide to reflect a better channel methodology, grouping channels in a better, more ideal flow for you, our valued client. These updates will occur automatically on Monday, March 2nd, 2020. 

    No Action will be required on your part, other than rebooting your CipherTV Application after the below maintenance time-frame.

    Please note the Maintenance time-frame has been allocated between the hours of 1:00am - 6:00am, Monday, March 2nd, 2020 EST to allow our TV Engineers to necessary time required.

    The Channel-lineup will be updated to reflect channel numbers shortly, as well simplify our TV offerings displaying a "One View" resource for all channels, channel-addons and more. 

    https://getus.ca/channel-line-up/

    We do thank you for your understanding as we strive to improve our offerings to you, a valued client while keeping our services affordable for all Canadians, Coast to Coast. Again, thank you for your continued support and business!

    If there are any questions, or concerns, please do not hesitate to contact our friendly team by e-mail, [email protected] or by phone, 1 (800) 396-1023 24/7.

    We are happy to help, always!

    ^Tg

  • Date - 03/02/2020 01:00 - 09/16/2020 13:25
  • Last Updated - 02/22/2020 13:26
Scheduled Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - sCable - Red Deer and Calgary
  • This notice is to inform you of maintenance being performed to our network which will affect your service(s) for the impact duration noted below within the planned maintenance time. Site access is not required unless specified. Planned upgrade and maintenance to our Network helps prevent unexpected outages and provides the best in class service for our customers at no additional cost. Every effort will be taken to minimize service interruptions and we apologize for any inconvenience.

    Planned Start Date: 

    August 07, 2019 12:00 AM (Mountain Time) 

    Planned End Date: 

    August 07, 2019 06:00 AM (Mountain Time) 

    Impact Duration :

    Outage up to 02Hr(s) and 00Min(s)

  • Date - 08/07/2019 00:00 - 09/16/2020 13:25
  • Last Updated - 07/25/2019 23:07
Scheduled Maintenance - GETUS.CA / GETUSMAIL (Resolved)
  • Priority - Medium
  • Affecting Server - bluewhale-tor01.getuscomm.com
  • Scheduled Maintenance - GETUS.CA / GETUSMAIL / MyAccount / CORE

    Our team will be conducting a maintenance during the scheduled date/time. There is no expected downtime; although minor performance decreases of disk I/O and a second or less of packet loss as the network is switched over may be experienced. In the event of a brief downtime and/or service interruption; we kindly ask that you refrain from contacting support until beyond the scheduled date/time. Our team will be proactively monitoring and making adjustments as required.

    We do thank you for your continued patience and understanding while we work to improve service and provide a better client experience.

    Thank you

  • Date - 08/02/2019 04:15 - 09/16/2020 13:25
  • Last Updated - 07/25/2019 23:03
Upcoming Maintenance - Migration (Resolved)
  • Priority - High
  • Affecting Other - Shared, Reseller & Cloud Hosting
  • Over the years we have seen steady, and at times overwhelming growth. You are one of the reasons why we work so hard to continue to push for an affordable, yet fast, secure and reliable service.

    Sunday, September 16th from approx 1:00am to 6:00am MST a migration process will begin moving all our Shared, Reseller and Cloud end-users to our Toronto, Ontario Cloud Infrastructure; 

    improving your websites performance, reliability and the safety of the data being relocated to Canadian Soil. 

    All our Shared and Reseller web hosting will be backed by our 99.99% Uptime SLA, 40GbE (40,000Mbps) Best-in-class network connectivity for speed and throughput and Enterprise SSDs for increased storage performance.

    During this migration process, we don't expect any downtime (whatsoever). 

    Although, clients utilizing our hostname for e-mails and applications are encouraged to either use "mail.yourdomain.com" or our new hostname "bluewhale-tor01.getuscomm.com". 


    Our Cloud System Administrators are available 24/7 by e-mail, [email protected] or by opening a ticket within CORE, https://core.getuscomm.com


    Again, we do thank you for being a valued client of ours and we do appreciate your business.

  • Date - 09/16/2018 01:00 - 09/16/2020 13:25
  • Last Updated - 09/11/2018 23:09
Cable AB/BC - Carrier: Shaw – Network (Resolved)
  • Priority - Medium
  • Affecting Other - sCable
  • Please be aware that there will be a network migration that will affect all Cable AB/BC customers with Shaw as an underlying carrier on August 17 between 1am MT to 5am MT

    Customers may experience downtime up to 30 minutes

    Meanwhile, if there are any questions or concerns please let us know.

  • Date - 08/17/2017 01:00 - 09/16/2020 13:25
  • Last Updated - 08/09/2017 17:21
Cable ON - Carrier: Rogers – Hardware Upgrade (Resolved)
  • Priority - Medium
  • Affecting Other - rCable
  • Please be aware that there will be a hardware upgrade that will affect all Ontario cable customers with Rogers as an underlying carrier on August 28 at 2am. 

    You can expect complete traffic loss and this upgrade can take up to 1 hour to complete. 

    Meanwhile, if there are any questions or concerns please let us know.

  • Date - 08/28/2017 02:00 - 09/16/2020 13:25
  • Last Updated - 08/09/2017 17:21
CGN - Hitron Cable Modem (Wireless Issue) (Resolved)
  • Priority - Low
  • Affecting Other - CGN - Hitron Cable Modem (Wireless Issue)
  • CGN - Hitron Cable Modem, Wireless Issue has been reported by end-users provisioning new orders on GETUS. Wireless is becoming "Disabled" upon reboot / initial provisioning of the Cable Modem. GETUS is investigating this issue with the manufacture, as well vendor for a resolution.

    In the meantime, we kindly ask for your patience while we investigate parameters to resolve this issue.


    The client may need to re-enable Wireless upon reboot or initial provisioning of the equipment.

    To perform these actions:

    -> Locate the "Reset" button found on the modem

    -> Use a paper clip / Pin to press and hold for 30 seconds.

    -> Allow a few minutes for the wifi name to appear on devices

    -> Use the "SSID / Passphare" also known as Wifi Name and Password to access the network

    -> Note, it may take up to 5 minutes for Network Connectivty to restore

     

    Meanwhile, if there are any further questions or concerns or if you require assistance, please contact GETUS Technical Support for Residential Internet at 1.800.396.1023 ext. 2

  • Date - 05/20/2016 14:03 - 03/28/2020 20:40
  • Last Updated - 06/18/2017 20:14
cCable (On) (Resolved)
  • Priority - Medium
  • Affecting Other - cCable Database Updates
  • Cogeco will begin migrating their customer database over to a new system on June 17th, 2017. They expect this process to take a few days.

    Cogeco is NOT accepting any service related orders (New, Transfer, Package Change, Modem Swap, etc.) with a due date between June 17th and June 21st, 2017.

    We do apologize while our vendor performs this Maintenance.

  • Date - 06/17/2017 00:00 - 09/16/2020 13:25
  • Last Updated - 06/13/2017 16:51
sCable Network Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - sCable Home / Business
  • Please be advised that Shaw will be performing maintenance on their network on Tuesday July 4th between the hours of midnight and 6am (MT).

    During this maintenance, end-users may experience a service interruption of up-to 2 hours. After 6:00am (MST), if any users are are not able to get online, a modem power cycle should be performed.

  • Date - 07/04/2017 00:00 - 09/16/2020 13:25
  • Last Updated - 06/13/2017 16:46
rCable Network Enhancements (Resolved)
  • Priority - Medium
  • Affecting Other - rCable
  • This notice is to let you know that there will be an upgrade performed this Wednesday, March 1st between 1 a.m. and 5 a.m. to the connections between our network and Rogers (the vendor). An outage for your end users service of upto 60 minutes is expected during this window.

    Your end users internet connection should reconnect automatically after this period of maintenance. If not, have the end users power-cycle the modem, leaving it off for 15 minutes and re-connect for service.

    Meanwhile, we do appreciate your continued business and understanding while our vendor performs these network enhancements.

  • Date - 03/01/2017 01:00 - 03/07/2017 18:33
  • Last Updated - 03/07/2017 18:32
sCable Network Enhancements (Resolved)
  • Priority - Medium
  • Affecting Other - sCable (AB / BC)
  • sCable will be performing network upgrades during the month of March. These upgrades will be spread over five upgrade windows with each one expected to cause a brief service disruption. 

    DateWindowExpected Duration
    March 9th 2:00 AM – 8:00 AM EST
    12:00 AM – 6:00 AM MST
    11:00 PM – 5:00 AM PST
    Up to 5 Minutes
    March 14th Up to 15 Minutes
    March 15th 3:00 AM – 9:00 AM EST
    1:00 AM – 7:00 AM MST
    12:00 AM – 6:00 AM PST
    Up to 30 Minutes
    March 21st 2:00 AM – 8:00 AM EST
    12:00 AM – 6:00 AM MST
    11:00 PM – 5:00 AM PST
    Up to 2 Hours
    March 22nd 3:00 AM – 9:00 AM EST
    1:00 AM – 7:00 AM MST
    12:00 AM – 6:00 AM PST
    Up to 1 Hour


    Why are there so many windows?
    There is actually only one window per day, these windows are just being expressed in three different time zones. 

    Meanwhile, we do appreciate your continued business and understanding while our vendor performs these network enhancements.

  • Date - 03/07/2017 18:27 - 03/25/2017 17:01
  • Last Updated - 03/07/2017 18:29
Slow Speeds / Loss of Service - Cable (Resolved)
  • Priority - High
  • Affecting Other - City of Edmonton and Area, Calgary and Area - Alberta
  • Crews are investigating and seeking a resolution for slow speeds / loss of connections in the following areas:

    - City of Edmonton
    - St. Albert
    - Sherwood Park
    - Leduc

    - City of Calgary

    This issue appears to not be isolated to GETUS, as other cable Internet providers utiziling the same "highway" are experiencing the same issue. Crews continue to investigate and seek for a resolution, meanwhile your continued patience and understanding is appreciated.

    Update 05/31/2016 @ 11:26AM MST - Crews remain working on resolving the slow speeds. Internet connectivity appears stable, although speeds can be slow. There is no current ETA.

    Update 05/31/2016 @ 3:09PM MST - Crews have informed us service is stable and Internet should see normal speeds. If you require assistance and/or Internet remains slow please call us at 1.800.396.1023 ext. 2.

  • Date - 05/30/2016 17:57
  • Last Updated - 05/31/2016 15:12
Maintenance Window (Resolved)
  • Priority - Low
  • Affecting Other - Layer 2 switched VLANs
  • Maintenance Window
    Start:    Tuesday, May 24, 2016, 23:59 PM EDT
    End: Wednesday, May 25, 2016, 06:00 AM EDT

    Services Affected
    Network: Layer 2 switched VLANs

    Data Center Location(s): 
    801 Main Street NW, Lenoir, NC  

    Expected Impact
    During the maintenance window customers may experience a service interruption of up to 2 hours.

    Details
    The Data Centre will be replacing a core switch and adding an additional switch at our Lenoir Data Center in order to improve our network capacity and redundancy. During the maintenance window customers with Layer 2 VLANs may experience a service interruption of up to 2 hours.

    Support
    Support will be available for assistance 24/7. For questions, concerns, or to report a problem, please contact the designated department.

    To open a trouble ticket: https://core.getuscomm.com/submitticket.php?step=2&deptid=2

  • Date - 05/24/2016 21:59 - 05/26/2016 11:09
  • Last Updated - 05/20/2016 12:46
Slower than normal speeds reported - Sherwood (Resolved)
  • Priority - Low
  • Affecting Other - Home Cable / Business Cable Internet
  • Slower than normal speeds reported in the Sherwood Park, Alberta area. Vendor has been contacted and they are investigating, ETA is not provided for lower than normal speeds. Higher than usual network traffic appears on Easter weekend. Meanwhile, we appreciate your understanding and patience while we investigate and resolve this matter.

  • Date - 03/26/2016 15:23
  • Last Updated - 03/27/2016 20:25