Articles

 Can I use my own Cable internet modem?

Requires at least a DOCSIS 3 8x4 modem (at least 8 bonded downstream channels and 4 bonded...

 Can we change our Internet speeds?

Internet speeds may be upgraded/downgraded at any time.Although, there is a one-time fee to...

 Do we provide Antivirus to our clients?

We do not provide Antivirus, although we do recommend Microsoft Security Essentials. Microsoft...

 Do you do credit checks?

Most to all products/services from GETUS Communications Ltd require no credit checks/agreements.

 Does the equipment come with warranty?

Brand new purchased Modems includes a 1-year manufactures warranty provided,...

 How can I resolve my slow speeds?

Step 1. Confirm Speed Results with a Direct Connection Unfortunately, troubleshooting slow...

 How do I get my invoices?

Invoices are provided via e-mail address on file and can be found in your My Account under...

 What are your department hours of operation?

Home / Residential Sales Department Hours of Operation: Monday thru Saturday -...

 What is the cancellation / refund policy?

Cancellation of Services Requests for cancellation must occur over the phone or by live chat...

 What speeds do I need to stream? ie. Netflix

Great question!At the time of this article's creation, Netflix officially lists the following...