Articles
Requires at least a DOCSIS 3 8x4 modem (at least 8 bonded downstream channels and 4 bonded...
Can we change our Internet speeds?Internet speeds may be upgraded/downgraded at any time.Although, there is a one-time fee to...
Do we provide Antivirus to our clients?We do not provide Antivirus, although we do recommend Microsoft Security Essentials. Microsoft...
Do you do credit checks?Most to all products/services from GETUS Communications Ltd require no credit checks/agreements.
Does the equipment come with warranty?Brand new purchased Modems includes a 1-year manufactures warranty provided,...
How can I resolve my slow speeds?Step 1. Confirm Speed Results with a Direct Connection Unfortunately, troubleshooting slow...
How do I get my invoices?Invoices are provided via e-mail address on file and can be found in your My Account under...
What are your department hours of operation?Home / Residential Sales Department Hours of Operation: Monday thru Saturday -...
What is the cancellation / refund policy?Cancellation of Services Requests for cancellation must occur over the phone or by live chat...
What speeds do I need to stream? ie. NetflixGreat question!At the time of this article's creation, Netflix officially lists the following...
