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Internet speeds may be upgraded/downgraded at any time. There will be a one-time $9.00 applied...
Can I extend or change my billing date?We will always try our best to work with you in your time of need as long as it is within...
Can I receive paper invoices?Unfortunately, we do not offer paper-billing. Although, you may log into your MyAccount and print...
Can I suspend my account?We do not offer account suspensions for our DSL, Cable, VOIP, Web Hosting or Cloud Servers...
Can the installation technician bring my modem?No they cannot. GETUS provides third party internet access. This means that we make use of the...
DSL Vs. Cable InternetDSLDSL (Digital Subscriber Line) provides you with an internet signal over the telephone lines...
Do I have to be home on the installation date?In most cases no. However, we will notify you once our vendor has confirmed with us if a...
Do you do credit checks?No
How do I get my invoices?Invoices are provided via e-mail address on file and can be found in your My Account under...
How to setup my modem vDSL modem?Please Note: We recommend that you are directly connected from your computer to your modem during...
Late Fees and Suspension Policy?Invoices overdue by more than 3 day(s) will result in late-fees. GETUS Communications Ltd will...
Moving my serviceWhen it comes to moving your service there are a couple of things to keep in mind. Such as fees...
Price Protection Policy - Holiday, 2022GETUS’ Holiday 2022 Season is now upon us and understanding not knowing “when” to buy can be...
Returns and ExchangesWe're sorry to hear that your equipment requires an exchange, or return. Although, we've tried...
Television ServiceWe do provide Television services to our customers.Right now we are providing services...
Verify you address for 100% accuracyA lot of problems can stem from making a mistake while inputting your address into our online...
What are your department hours of operation?Home / Residential Sales Department Hours of Operation: Monday thru Saturday -...
What is the cancellation / refund policy?Cancellation of Services Requests for cancellation must occur over the phone or by live chat...
What payment methods do you accept?Credit/Visa Debit CardsVisa, MasterCard, American Express, Visa Debit & Prepaid Credit/Gift...
What speeds do I need to stream? ie. NetflixGreat question!At the time of this article's creation, Netflix officially lists the following...
When will my new Cable or DSL internet be activated?We require a minimum of 5-7 business days from payment to GETUS Communications Ltd for a vendor...
Where are you located?As a Coast to Coast Internet Service Provider, we're located all throughout Canada, as well...
Why has my installation date changed?When you sign up for one of our services we ask that you provide us with three tentative dates...